Problem Description.
Trying to install SQL Server 2008 Developer edition setup fails at the Setup Support Rules page on the Rule "Restart Computer". The following error message appear on screen: "Restart computer failed".
We made a click to the hyperlink on the failed status to view the reason for the failed status:
Rule "Restart Computer" failed.
A computer restart is required. You must restart this computer before installing SQL Server.
The error message asks for a computer restart, but after rebooting the computer many times, setup keeps failing on the same step.
Cause.
In general, a previous program installation created pending file operations on the installation machine.
In our case, we found that successive attempts to complete a group policy installation of a Lexmark printer software was originating the problem.
Solution.
Please follow the steps below:
1) Open the registry.
2) Open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
3) Double click "PendingFileRenameOperations"
4) Press the key "Delete" on your keyboard.
5) Press OK and close the registry.
6) Try now to run SQL Server 2008 setup.
L
Trying to install SQL Server 2008 Developer edition setup fails at the Setup Support Rules page on the Rule "Restart Computer". The following error message appear on screen: "Restart computer failed".
We made a click to the hyperlink on the failed status to view the reason for the failed status:
Rule "Restart Computer" failed.
A computer restart is required. You must restart this computer before installing SQL Server.
The error message asks for a computer restart, but after rebooting the computer many times, setup keeps failing on the same step.
Cause.
In general, a previous program installation created pending file operations on the installation machine.
In our case, we found that successive attempts to complete a group policy installation of a Lexmark printer software was originating the problem.
Solution.
Please follow the steps below:
1) Open the registry.
2) Open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
3) Double click "PendingFileRenameOperations"
4) Press the key "Delete" on your keyboard.
5) Press OK and close the registry.
6) Try now to run SQL Server 2008 setup.
L
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